Quality is Important!

As a Moss Motors customer, you want to be sure that the parts you buy are the best possible quality for the price you pay. We thought you’d be interested in seeing some proof that we share your desire!

The photo shows what happened to a shipment of reproduction steering wheels that were made for us late last year. We were excited at being able to make this obsolete Austin Healey adjustable wheel available again, and promoted it heavily when the shipment arrived. Then, to our extreme dismay, we noticed that one or two of the rims were starting to crack.

Rather than run the risk of selling a product which might fail prematurely, we immediately pulled all the wheels out of stock and contacted the manufacturer. He surmised that the plastic must have cured too fast on some of the batch, resulting in the rims being under a compressive stress. He did not think they would all be bad, but couldn’t suggest a way of determining which were and which were not.

We decided, therefore, to scrap them all! We are now waiting for the next shipment to arrive, and relying on the manufacturer’s assurance that a change in material specifications will prevent this problem from happening again. Our apologies to all you Austin Healey owners who are now waiting for your new adjustable wheel. We hope you agree with our course of action!

Actually, this is but one example of our dedication to quality. All incoming products, and any reports of in-service failures, are examined carefully to ensure that our desired level of quality is maintained. If you ever feel the need to comment (either favorably or unfavorably) about the quality of a Moss product, please drop a line to our Product development Dept at P.O. Box MG, Goleta, CA 93116.